This blog post originally appeared in Direct Care Alliance, Inc. . I’m the president and CEO of Catalina In-Home Services in Tucson, Arizona. We offer personal care and support services. Our clients are all private pay. We have about 65 caregivers, who we call professional direct care workers. They all have formal training, and the majority are certified nursing assistants. When I started the company in 1981, I felt very strongly that we were going to have to offer benefits if we were going to be able to be competitive in terms of being able to recruit and retain the best. So we have always...